Frequently Asked Questions

When are you open?

Monday to Friday: 10.00am – 6.30pm
Saturday: 10.00am – 5pm
Sundays: Closed

How long will it take?

In most cases it is usually 2 or 3 days

Can you fold my clothes?

Yes, both laundry and dry cleaning is available on hangers or neatly folded.

Do you collect & deliver?

For orders over £35, and up to 2 miles, we will collect & deliver your dry cleaning or laundry. Every additional mile is £5 extra.

Do you always answer the telephone?

We do not answers callers that hide their numbers. Please call us using a telephone number that can be identified. If you get our answer machine please leave you name and telephone number and we will call you back.

Can I get my order processed quicker

For ironing, dry cleaning and clothes alterations we offer a ‘Same Day’ service. For the quicker turn around each item will cost an additional £2 extra.

Can you iron clothes I have washed?

There is a same day service for customers that have self washed.

Can I bring my own powder or liquid?

We understand that people can sometimes have sensitivity to a change of laundry detergents. Simple answer is yes!

Do we mix laundry?

No! We always wash each customers clothes separately.

Can you remove all stains from my clothes?

We pride ourselves on our stain removal ability. However, some stains that are old or ingrained can be particularly difficult to remove.

Can I store my cleaning in the plastic you supply?

We deliver your cleaned clothes in plastic packing. This can introduce the risk of mould, thus we always recommend that items should be stored in breathable bags, such as the type used for suits & jackets.